“Instead of safeguarding its customers Wells Fargo exploited them. This is an incredible breach of trust that threatens not only the customer who depended on Wells Fargo, but confidence in our banking system” — Xavier Becerra
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Xavier Becerra seems to be criticizing Wells Fargo for prioritizing profits over ethical treatment of its customers. He argues that by exploiting its customers through practices like unauthorized accounts, Wells Fargo breached the trust that customers place in banks.
Becerra suggests this not only harmed individual customers but also undermines broader confidence in the stability and integrity of the U.S. banking system if major institutions cannot be relied upon to act in customers’ best interests.