Posts Tagged ‘kathleen kingsbury’
Kathleen Burns Kingsbury on Financial Services for Women
on Sunday, March 10, 2013Kathleen Burns Kingsbury Money Quotation saying women distrust financial services and rate them at the bottom of most industries. Kathleen Burns Kingsbury said:
“When it comes to satisfaction with a product or service, women rank the financial services industry at the bottom of nearly three dozen categories” — Kathleen Burns Kingsbury
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In this quote, Kathleen Burns Kingsbury is pointing out findings that show women tend to be least satisfied with the financial services industry compared to other sectors when it comes to the quality of products and customer service provided.
The best interpretation is that Kingsbury is highlighting research demonstrating that among over 30 categories of goods and services, the banking, insurance and investment industries rank lowest in terms of fulfilling and pleasing women consumers.
Her statement suggests the financial world performs poorly at meeting women’s expectations for value, usefulness and experience with their offerings.
Kathleen Burns Kingsbury on Women & Financial Advisors
on Thursday, March 7, 2013Kathleen Burns Kingsbury Money Quotation saying widows believe in their own judgement to make financial decisions or prefer to choose their own financial advisor. Kathleen Burns Kingsbury said:
“It’s a startling and eye-opening fact that 70% of widows fire their financial advisors within one year of the death of their spouse” — Kathleen Burns Kingsbury
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In this quote, Kathleen Burns Kingsbury is sharing research findings that show the majority (70%) of widowed women end up terminating their financial advisors within a year of their spouse passing away.
The best interpretation is that Kingsbury is highlighting how unsatisfactory most widows find the guidance and support provided by their advisors during this difficult transition period after loss of a partner. It appears the services offered fail to adequately meet widows’ complex financial and emotional needs when dealing with investments, retirement planning, taxes and other money matters alone for the first time.
Kingsbury’s quote sheds light on an alarming lack of sensitivity and effectiveness in how the financial industry typically handles the needs of recently bereaved spouses.