Carlos Torres Vila Money Quote saying as CEO of Spain’s BBVA Bank that turning control of banking over to chatbots and data mining means technology runs the financial life of bank customers without their attention. Carlos Torres Vila said:
“What we can do is leverage data and AI to provide people with peace of mind, really having an almost magical experience that things in their financial life turn out the way they want it. It’s almost like a self-driving bank experience” — Carlos Torres Vila
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In this quote, Carlos Torres Vila is envisioning how new technologies like artificial intelligence and data analytics could transform banking. By describing it as providing “peace of mind” and an “almost magical experience” where customers’ financial goals are achieved, he’s suggesting AI could automate many banking tasks to deliver an effortless, self-driving-like service.
The “self-driving bank experience” implies a seamless, behind-the-scenes system that takes care of financial needs without much direct user involvement required. Overall, Vila appears to believe data and AI can optimize banking to give customers serenity knowing their money is being managed smoothly and strategically for the outcomes they desire.